Frequently Asked Questions

  • Starlight Products serves a diverse global clientele ranging from multinational retail corporations to high-growth startups and independent inventors. Our partners are primarily located across North America, Europe, and Asia, seeking reliable, full-service manufacturing for high-quality consumer goods and retail-ready products.

  • We specialize in a wide range of categories, including custom plush and soft toys, injection-molding plastic toys, electronic components, and silicone items. Additionally, our facilities produce collectibles, event merchandise, metal tools, and DIY arts & crafts kits, providing end-to-end design and production for diverse product lines.

  • Our team provides 24-hour support across multiple regions, including North America, Hong Kong, and Mainland China. To ensure seamless communication for our international partners, our staff are fluent in English, Cantonese, and Mandarin, facilitating clear technical coordination from design through to final delivery.

  • The standard Minimum Order Quantity (MOQ) at Starlight Products is 3,000 units. However, this requirement is flexible and varies based on specific material needs, product complexity, and production processes. We recommend contacting our sales team for a custom quote tailored to your specific project volume.

  • Our average production lead time is 60 days, following the approval of final prototypes. Please note that total timelines vary based on order quantity and product complexity. We provide detailed project schedules during the initial quoting phase to ensure your product reaches the market on time.

  • To maximize project efficiency, we communicate primarily through email, WhatsApp, and scheduled video calls. This allows for rapid document sharing and real-time technical consultation. You can connect with us by filling out the “Let’s Chat” form on our website for a response within one business day.